Frequently asked questions

You're charged for your first month when you sign up, then for following months you're charged monthly on the last day of the month before.E.g. You sign up on 13th October. Your card is charged on the 13th. Your first mailing will be the November mailing, which will be sent by the 7th November. Your next charge will be 30th November for the December mailing going out on the 7th of December.If you don't want the next month's mailing, you'll need to cancel before the cut-off and charge date, which is always the last day of the month before.

Yes. It's all managed through the Mail Clubly platform using the email address you used when subscribing in the first place.Just be sure to do it before the cut-off and charge date, which is always the last day of the month. You're also welcome to resubscribe whenever you like.

While a lot of the encourgaement is written with mums in mind, it's open to anyone, including teens, who'd love a little joy in their letterbox.

The idea is that it will be a surprise. After all, how many surprises do we actually get as mums!After the launch of the November mailing, I'll have pictures of previous letters and their contents as an example on the site.If you'd like to get an idea of the style of my art to see if you like it, you can check out my main art instagram:

No, I don't use AI to make the art or to put together the designs. I draw the cuties by hand on my ipad in an app called Procreate, then transfer them to Canva if necessary to format for printing out.

No. I send Berry Joyful Mail via regular post to help keep costs down and the subscription price affordable. This is pretty standard practice for snail mail clubs like mine. If your letter hasn't arrived within 2 weeks of the mailout date, just send me a message.(see also FAQ on what if my letter gets lost in the post?)

If you're in Australia and haven't received your letter by the 21st of the month, please let me know.Most times I will aim to post you out another one if there's still stock left. If not, I can give you credit towards the following month, or credit on my Etsy or website shop. I will not offer to refund you directly unless as required under Australian Consumer Law for a product that is faulty or misleading.